Salesforce rolls out new Slackbot AI agent as it battles Microsoft and Google in workplace AI
View original at venturebeat.comSalesforce rolls out new Slackbot AI agent as it battles Microsoft and Google in workplace AI <p><a href="https://www.salesforce.com/">Salesforce</a> on Tuesday launched an entirely rebuilt version of <a href="https://slack.com/help/articles/202026038-An-introduction-to-Slackbot">Slackbot</a>, the company's workplace a…
What we drew from this source
The claims Via News extracted from this document. We point to the source; we don't replace it.
Rolling out Slackbot was practically one of the easiest enterprise technology implementations in over two decades
80% confidenceSalesforce will support additional LLM providers this year, including Google Gemini and possibly OpenAI
80% confidenceLLMs applied to unstructured information are incredible, and Slack conversations contain tremendous value that humans can't extract but LLMs can
80% confidence73% of internal Slackbot adoption was driven by social sharing rather than top-down mandates
80% confidenceSlackbot isn't just another copilot or AI assistant. It's the front door to the agentic enterprise, powered by Salesforce.
80% confidenceMost of the net-new apps being deployed to Slack are agents, proving the promise of humans and agents coexisting
80% confidenceNew Slackbot is the fastest adopted product in Salesforce history
80% confidenceSlackbot is included at no additional cost for customers on Business+ and Enterprise+ plans
80% confidenceSalesforce does not train any models on customer data because models don't have security controls to prevent unauthorized access
80% confidenceSalesforce employees report saving between two and 20 hours per week using new Slackbot
80% confidenceTwo-thirds of Salesforce employees have tried the new Slackbot, with 80% of those users continuing to use it regularly
80% confidenceThe old Slackbot was like a tricycle, and the new Slackbot is like a Porsche
80% confidenceLLMs are commodities that are democratized, like CPUs
80% confidenceSalesforce's API pricing changes could force enterprises to use Salesforce Data Cloud instead of Fivetran to replicate data to Snowflake
80% confidenceCan't imagine working for another company without access to these types of AI tools; this is just how I work now
80% confidenceSlackbot is an absolute 'chaos tamer' for the team, saving about 30 minutes daily by eliminating context switching
80% confidenceWe're saturating what we can do with purely conversational UIs, and agents will start building interfaces that best suit user intent
80% confidenceInternal satisfaction rates for new Slackbot reached 96%, the highest for any AI feature Slack has shipped
80% confidenceEvery corporation is going to have an employee super agent, and Slackbot is going to be that
80% confidenceSecurity team signed off on Slackbot rather quickly because it only accesses information each user already has permission to view
80% confidenceWe're still in the single agent world, and FY26 will be the year where we start to see more coordination between agents
80% confidenceAnthropic was the only provider that could give us a compliant LLM when Slack began building the new system due to FedRAMP Moderate certification requirements
80% confidence
Data points we hold from this source
| Salesforce · employee count | 80000 employees |